At Endinov, we are committed to ensuring every buyer has a satisfying shopping experience. This policy outlines the conditions under which returns, exchanges, and refunds are processed on our marketplace.
Our returns window is 7 days from the date of delivery. If 7 days have passed since you received your item, we are unable to offer a full refund or exchange.
Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
– The item is unused and in its original condition – It is returned in its original packaging, including all accessories, tags, and documentation – You have a valid receipt or proof of purchase (order confirmation email or order number)
Non-Returnable Items
The following items cannot be returned under any circumstances:
– Perishable goods (food, beverages, fresh produce) – Intimate or sanitary products – Downloadable software or digital products – Gift cards and vouchers – Health and personal care items (once opened) – Hazardous materials, flammable liquids, or gases – Items marked Final Sale or Non-Returnable on the product listing
How to Initiate a Return
1. Log into your Endinov account and go to My Orders 2. Select the order and click Request a Return 3. Choose your reason for return and upload clear photos of the item 4. Our team will review your request within 2 business days and notify you by email or SMS
Note: Do not send items back to the seller directly without first receiving return approval from Endinov.
Refunds
Once your returned item is received and inspected:
– You will receive an email or SMS notification confirming receipt – We will inform you whether your refund has been approved or rejected – Approved refunds will be processed within 5–7 business days to your original payment method: – MTN Mobile Money / Vodafone Cash — within 1–3 business days after approval – Bank card (Visa/Mastercard)** — within 5–7 business days, depending on your bank – Endinov Store Credit instantly available upon approval
Late or Missing Refunds
If you have not received your refund after the stated period:
1. Check your Mobile Money wallet or bank account again 2. Contact your mobile network provider or bank — processing delays can occur 3. If the issue persists, contact us at [email protected] with your order number
Gifts
If an item was purchased as a gift and shipped directly to you, you will receive Endinov Store Credit equal to the value of the returned item once it is received and approved.
If the gift was shipped to the buyer first and given to you later, the refund will be issued to the original buyer’s account.
Shipping Returns
– Return shipping within Accra is arranged by Endinov at no cost to the buyer for defective or incorrect items – For change-of-mind returns, the buyer is responsible for return shipping costs – Return shipping fees will be deducted from the refund amount where applicable – Endinov is not responsible for items lost in transit during return. Consider using a trackable shipping method for high-value items
Vendor Responsibility
All sellers on Endinov are required to comply with this policy. If a vendor disputes a legitimate return, Endinov reserves the right to intervene and process the refund on the customer’s behalf.
